I study how modern features of employee-organization relationship can create competitive advantage for organizations and affect their bottom-line, business results. In particular, I am interested in exploring effects at the unit/firm level of analysis, and how OB/HR phenomena at the collective level affect business results.
In my research, I integrate OB theories with HR-related topics to provide a comprehensive research view of contemporary organizational phenomena and to address challenges organizations face nowadays in their constant race to create competitive advantage. I employ a wide array of methodological- qualitative and quantitative- methods (e.g., interviews, text analysis, multi-level hierarchical and FX models) in panel-data, longitudinal, and experimental filed studies. The contexts range from leading retail chains to global high-tech companies (e.g., TATA, a multinational conglomerate company headquartered in India) and public service agencies. The themes that guide my work include employee-organization relationship, employee engagement, motivation and productivity in the gig economy, new arrangements of work, socialization, and contemporary patterns of leadership especially effective under organizational uncertainty and change.
My research work has been published in top-tier journals such as Academy of Management Journal, Journal of Management Studies, Harvard Business Review, and Journal of Organizational Behavior as well as several ongoing papers that under advanced revision and submission processes in Academy of Management Annals, Organizational Behavior and Human Decision Processes, and Academy of Management Journal. Prior to entering academia, I have held various HR leading roles in the high-tech industry.
In one of my recent research projects and publications “Agent Temps Hurt Business Performance,” published in 2021 in Academy of Management Journal, I integrate social identity theory with the topic of non-standard work arrangements to examine the now common blended workplace, where standard employees work side by side with temporary agency workers. In contrast to the common assertion that the use of an agency workforce benefits organizations by allowing them to respond faster to changing market conditions, we find greater use of agency temps actually hurts business performance. The explanation for this relationship is that agency workers have a negative effect on the identification that regular employees have with their workplace (using social identity theory and status-based argument) which, in turn, reduces their performance and that of the stores where they work. Applying insights from the diversity literature about blurring boundaries between racial groups, I also introduce two workplace-level buffering strategies, one business-oriented (shared instrumental values), and the other social (integration practices) that moderate the detrimental effects of a blended workplace on the identification of standard employees and business performance.
In another research project and paper “Leading by Doing” study, also recently published in 2021 in Academy of Management Journal, I explore whether leading by doing, where supervisors actually manifest the desired behaviors rather than simply telling subordinates what to do, is more effective in cultivating firm-level engagement, productivity, and service quality. While the idea of leading by example is commonly advocated, perhaps surprisingly, there have been no empirical studies testing it nor any efforts to establish it as an academic construct. This study is also novel in that, while most research on the effects of leadership has focused on the employee level, my study looks at organization-level outcomes. In this solo-authored paper, I argue and demonstrate that leading by example is distinct from other verbally-oriented leadership approaches such as charismatic leadership- where the leader articulates the desired expectations but does not illustrate them in a practical way. Using two-time-point panel data derived from different sources, the findings provide evidence that leading by example improves productivity and service quality after taking into account the potential influence of charismatic leadership.
Currently, I am engaged in several experimental field research projects, which aim at rethinking the processes of HR practices of socialization, talent management, and leadership development as a result of the COVID-19. The focus is on how HR practices can be efficiently delivered and effectively implemented in this new context taking into account the changes and challenges our workplaces have been going through on subjects such as remote work, gig economy work, organizational belonging, and organizational culture and what these mean in the new shape of organizations and era of work.
I am also working with colleagues at Wharton to compare the common situation where vacancies are filled from within the organization by lateral moves versus when they are filled by bringing in an outsider. In contrast to what appeared to be the growing consensus, we find that external hiring is actually more effective measured by business results in these supervisory roles.